[GDH]

First, check that the files/folders are actually missing. Some viruses just rename the folders or move them to hidden locations on your PC.

Use Recover My Files to run a "Complete File Search". In the drive selection window click on "add folder to the search" and add your C: drive as a folder. Put a tick next to this folder and then search the drive for specific file types, such as .doc.

This search will include a search for files by their header and footer. Switch to "Folder View" in the results screen to see the actual folder location of the files found.

Did this search find them?