[GDH]

Hi,

I would have expected the "Complete Format Recover" to have recovered your file and folder structure. Are you looking in "Folder View" of the results screen for your files. Make sure you check all the folders with a red X next to them as the red x indicates that the folder name has been lost but any sub folders should be intact.

You have done the right search, a "Complete Format Recover" of the physical drive for the default file selection only. You may want to try this again, and make sure you are looking in "Folder View" of the results screen.

Recover My Files uses the Master File Table at the start of the disk to rebuild the old file system. It is unusual, but possible, that your re-installation of windows has destroyed all the MFT records which is why you are not recovering the data by this search.

If you run another search and the results do not improve, the best thing to do is to run a "Complete File Search" of the new drive letter for the selected file types that you need. However, the original file names will not be recovered with this and unfortunately we do not currently specifically support the .muc file type. We may be able add it in the future, but due to the holiday period it would be unlikely that we could attempt this until mid to late jan.