[GDH]

Hi,

First, listen to the drive to make sure it sounds ok. You should be able to hear the drive spin normally - and there should be no strange noises.

Second, check the drive connections. Is it an internal drive? or in an external usb case? Make sure all the cables etc. are seated and working properly. If it is in an external case, you may like to connect it directly to your PC as sometimes it can be the electronics in the case that are causing the problem so it will rule this out of the equation.

With the drive connected, right click on My Computer and select Manage > Disk Management. In the bottom part of the window, do you see the physical disk listed?

Now use Recover My Files to run a Complete Format Recover. When you get to the drive selection window, what physical drives do you see listed? (you should be able to identify the problem drive by its listed size).