[sensientuk]

After a software issue forced a reinstall of Vista I used your preview program to see if it would recover my photos - it looked as if on a full scan it had found them so I brought your product.

Only to find having unlocked it that ALL the recovered files are corrupt.

The preview pane said for each file "preview not available for this file type" ...I now assume this was code for "I dont recognise the file as a jpg - or its corrupt??"

The other odd (to me) thing is the program recovered multiple NTFS partitions (NTFS partition 1 ...partintion 2 etc up to partition 4) and each "partition" shows the same deleted files for recovery ...and on closer examination shows often several files with the same file name?

As things stand this is wasted money and I feel mislead that the demo picked these files up as "recoverable" which is the only reason I parted with the money ... But if there is some element of user error here I would be really grateful if you could point me to what I am doing wrong.