Hi,
When this sort of thing happens, it is best not to listen to a technical support person who says to restore your computer back to the previous day.
The best thing you can do is
very little!
The more that you write to you restore, move, copy, use a computer after a disaster, the more data is written to the hard disk, the more the contents of the hard disk is changed, and the more difficult it becomes to get them back.
The best advice is to limit the use of your computer. The best methodology if you have lost files from your Windows drive, if you have the resources and the technical skill to do this, is to take the hard drive and connect it to another computer as a secondary drive, and run the recover there. This stops Windows, or you, from dumping data onto your C drive and overwriting or destroying deleted files.
In your situation, please download Recover My Files from
http://download.getdata.com/RecoverMyFiles-Setupe.exe and run a "Complete File Search" on the drive letter for the JPEG file types and the TIFF file type.
You should be able to click on the files found in the search results screen and preview the content - i.e. see the pictures.
Please let me know how this goes.
Thank you.