Software Problems

[defiantm]

Could someone please tell me why the software (3.1) keeps freezing up or crashing when I click on a folder to recover? Here is the message I keep getting:

Access violation at address 0071AB7E in module "RecoverMyFiles.exe" Write of address 12113620

The scan I am running is a format recovery scan. So you can imagine how frustrating it is to run a 4 or 5 hour scan only to have this happen every time.
The file selection window goes tan (The color of the background) and all I can do is check off a box under the "File Type View" tab and click on save files and hope I get something I wanted Before I run out of Space.
Any advice would be helpful. At this point I feel like I bought software that does not even work and I find that hard to believe.

Thank you for your time and help,
Justin Moore

[GDH]

Hi Justin - this sounds like a strange one! Send a message to support(at)recovermyfiles.com and they will sort your problem out (or the program has a money back guarantee!).