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Recover my files keeps shutting down

This is a discussion on Recover my files keeps shutting down within the Computer Data Recovery forums, part of the category; Im tryinf a complete format scan and after about 3-4 minutes the program shuts down. I get no errors or ...

  1. #1
    Scott is offline Junior Member
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    Default Recover my files keeps shutting down

    Im tryinf a complete format scan and after about 3-4 minutes the program shuts down. I get no errors or anything telling me what happened.

  2. #2
    GDH
    GDH is offline Administrator
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    Default Format Recovery From an External USB drive

    Are you using the latest version, 3.56, available from www.recovermyfiles.com or by clicking the UPDATE button.

    If so, please try the same search but this time just search for .bmp and .avi files (turn the other default selected files off). Do you still get the problem? If so, we will need to send you a special debug version which isolates the problem on your PC. You need to send an email to support to get this.
    Graham Henley
    GetData Support Staff
    www.getdata.com
    www.recovermyfiles.com

  3. #3
    Scott is offline Junior Member
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    yep using the latest version and was only looking for jpg and jpeg files

  4. #4
    Scott is offline Junior Member
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    sending the email since it crashed with just .bmp and .avi selected

  5. #5
    GDH
    GDH is offline Administrator
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    Default Data Recovery

    Ok - please specify that you need the debug version and then you can send the log file to us.
    Graham Henley
    GetData Support Staff
    www.getdata.com
    www.recovermyfiles.com

  6. #6
    Matthew is offline Junior Member
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    Hi,

    I have the same problem as scott mentioned in another tread (the RAW file system).

    i was able to start performing a complete format recovery and i did see a list of files being found, however i had this problem too, program crashed wihtout notice...

  7. #7
    GDH
    GDH is offline Administrator
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    Default Debug Version

    You can download a "Debug" version here: http://download.getdata.com/RecoverMyFiles-Setup.exe

    If a problem happens it will you will have the opportunity to email a detailed error report to us which will locate the exact problem specific to your computer. Once we have the error report we can easily fix the problem.
    Last edited by admin; 06-18-2006 at 02:31 PM.
    Graham Henley
    GetData Support Staff
    www.getdata.com
    www.recovermyfiles.com

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