I just want to let anyone else who has a Maxtor (or maybe another brand) external hard disk that suddenly stops responding and shows up RAW in the device manager--this program will save your files!!!! (Recover My Files from http://www.recovermyfiles.com). I had over 200 gb of mp3 files on my hard disk. A month ago it failed and I thought it had to be something I did, so I reformatted it and reloaded all of my music. This took over 100 hours and I was not happy.
Well a few days ago it happened again! This time I was a little smarter. I called Maxtor and they agreed that the hard disk is bad. They're replacing it. In the meantime, I was faced with another 100 hours of replacing my music files, or was I? This time I did a little internet research and google brought me to your site.
To make a long story short, I downloaded your software, ran the fast format recover option and within 30 minutes I had a list of my mp3 files. It took awhile to save all of these files--I had to find room on other hard disks and the few that were corrupted froze the save function. Eventually, I had everything off of the bad hard disk and I just finished verifying the accuracy of these files.
Believe it or not there were just three albums that I have to re-rip! You are heros as far as I'm concerned. THANK YOU FROM THE BOTTOM OF MY HEART. (Oh, and I also just bought a Seagate hard drive--I'm going to put this music on the Seagate and use the replacement Maxtor as a backup.)