Program Trouble

[Raito<3]

Everytime I use the program, after a while it keeps closing itself. Then I have to start all over again, and it keeps doing the same thing.

Does anyone know why it may be doing that?

[GDH]

What is the version that you are running. Please click the UPDATE button on the main screen of Recover My Files to make sure you have the latest or download the latest form www.recovermyfiles.com.

[Raito<3]

I clicked the update button, it says no update can be found. So I'm guessing I have the latest version then.

[GDH]

How were your files lost? Are you searching a hard drive?

What type of search are you running?

What is happening when the program closes?

[mupple]

Hi there

I'm having a similar problem during a Complete Format Recover of a single FAT32 partition 500Gb LaCie USB drive: RecoverMyFiles (v3.98) closes without warning or dialog when the search is about 2 hours into what I would estimate to be about a 40 hour search. RecoverMyFiles was having problems reading some of the very early sectors, but was well past this and had found around 5k files and 15k OS items before this happened (both times so far).

I'm afraid I don't know how the drive came to be corrupt.

On a PC, the drive spins up and is visible using Disk Management, which shows the drive as Disk 2 and has the following entries in the columns: Layout - Partition; Type - Basic; File System - [nothing shown]; Status - Healthy (Active). testdisk can see a directory structure for the drive, but I haven't been able to recover it using that program.

My iMac recognises the physical drive and that there is a partition called LACIE, but the partition won't mount.

I really hope you can help ...

Regards
mupple

[GDH]

It is very difficult to say what the program hits on the disk to make it close. We can investigate this at a later stage.

The first thing to try is as follows....

1. Run a Complete Format Recover as you have been doing.

2. As soon as you get to 15000 OS items (before you get to the problem part of the drive) click the STOP button on the progress window.

3. The program will then rebuild your 15000 files in the folder structure and display them to you in folder view. Check Folder View to make sure it has found all you files and then save them off.

Please let me know how this goes.

[mupple]

Thanks.

I'll get back to you.

Regards
m

PS Just by way of a little further background, this drive is less than a week old. All of the data has been written in around 2 or 3 long sessions of copying files. Very few files have ever been deleted or modified (except for around 200 renames).

[mupple]

I remembered that the first digit of the sector it was up to was a 6, so I let it go beyond the figures that I previously mentioned. Turns out that it fails at 6025xxxx. Oh, well, I'll run it again, stopping when I get to 6xxxxxxx or shortly before to maximise the files I get this time.

m

[GDH]

OK, thanks for the update.

After you get your files back I will send you a debug version that will tell us exactly what is happing at that bad sector.

[mupple]

That's great. I got a lot back, but I think not quite everything. However, nothing critical appears to be missing.

A couple of questions:
1. Regarding the debug version, I assume it's solely for the purposes of determining what is causing the program to terminate unexpectedly and not for the purpose of recovering more files. I'm happy to run it on that basis - just want to know whether I can expect to get anything more back from my drive.

2. Once we've run the debug version, is the drive going to be usable (e.g. after a reformat)? I assume it depends on whether there's actual physical damage to the drive. Is there anything I can do to determine that easily?

Thanks
Martin