Please help

pfrank4127 · #1 (**permalink**) 11-13-2007, 07:14 PM

I had an error on my computer tried to use HP's recovery to fix it. It seems to have partitioned my hard drive into 2 drives labled F(HP recovery) and G (local drive). I took the hardware out and am acessing it by usb on my laptop. I downloaded the program; scanned my drive, but was not able to previewthe files received the corrupt file when tring to preview. I then purchased the program and began to save the files The problem is the files are not viewable; I got a message not able to view. Tried to rescan my hard drive G section with the program and now the program will not even scan the drive. Any help will be greatly appreciated.

GDH · #2 (**permalink**) 11-13-2007, 08:20 PM

When you run Recover My Files and click on Fast Format Recover, are you able to see the "physical" problem drive listed in the drive selection window?

If so, run a "Fast Format Recover" on the physical drive and tell us the results.

Thank you.

pfrank4127 · #3 (**permalink**) 11-14-2007, 06:28 AM

When I run the program it says that its scanning drive G but when it completes it doesn't give me the option to scan that drive or and physical drives

pfrank4127 · #4 (**permalink**) 11-14-2007, 03:02 PM

When I try to view recovered photos I get a message file format is not supported?

GDH · #5 (**permalink**) 11-14-2007, 09:35 PM

What is the exact text of the message?

pfrank4127 · #6 (**permalink**) 11-15-2007, 05:53 PM

I seemed to have fixed the problem. Thank you.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode