jpg files all corrupt after restore

[sensientuk]

After a software issue forced a reinstall of Vista I used your preview program to see if it would recover my photos - it looked as if on a full scan it had found them so I brought your product.

Only to find having unlocked it that ALL the recovered files are corrupt.

The preview pane said for each file "preview not available for this file type" ...I now assume this was code for "I dont recognise the file as a jpg - or its corrupt??"

The other odd (to me) thing is the program recovered multiple NTFS partitions (NTFS partition 1 ...partintion 2 etc up to partition 4) and each "partition" shows the same deleted files for recovery ...and on closer examination shows often several files with the same file name?

As things stand this is wasted money and I feel mislead that the demo picked these files up as "recoverable" which is the only reason I parted with the money ... But if there is some element of user error here I would be really grateful if you could point me to what I am doing wrong.

[GDH]

Hi,

The best way to know if your files can be found with Recover My Files is to be able to preview their content in the results window.

It sounds like you ran the "Complete Format Recover"? hopefully following the instructions in the first message of this forum?

In your situation when multiple partitions have been found - it is often the case with Vista reinstalls that you get Ghost partitions that point off into the wilderness of your disk, not pointing to valid data.

You should find that if you examine the contents of each of the 4 partitions, that one of them will be the correct one, and point to valid data. Once you look in Folder View of the results screen and work out which one this is, you should be able to preview and save the files without any problem.

Please let me know how it goes.

Thank you.