Acer Aspire One - System Recovery Required!

[princemulla]

So, this is the terrible problem I had:

" I turned on me Aspire One one day, and randomly got the black screen on my 1 month old Acer Aspire One, with the "No bootable device -- insert boot disk and press any key" message, and have attempted using the bios files on the Acer Aspire One website, to no avail. Now, I don't even know how to contact Acer, since the support number NOR does the support email link WORK! I'm extremely, extremely frustrated with this product and the company for now honoring the warranty system, and I have a lot of vital, valuable files on my netbook that I cannot lose. I need help ASAP. Thank you. "

After speaking with them, they said I had to use System Recovery to restore my netbook to working status, but it would DELETE ALL MY FILES!. I'm really worried, because I have a lot of important, vital files on there that I NEED and cannot lose. If I use System Recovery, can this software be used to recover my document files after? Thanks.

[GDH]

Hi,

It is better not to use system recovery if you can avoid it. In data recovery situations, the less changes you make to the media the better - i.e. you then know you are not making this worse.

It is hard to know if your problem is your drive, or your actual computer.

The first thing to try in your situation is to take the hard drive out of this computer and connect it to another computer as a secondary drive. If the drive is working ok, you may even just be able to see all the files and then copy the important files off. If for some reason you do not see the files on the drive, then you could use data recovery software.

Connecting laptop drives to another pc as a secondary drive does require some skills and a required adapter. However it should be a simple job for any pc repair shop - it is not a difficult or time consuming job, so what how they do it to see if you can see your files.