I'm basically stuck in an upgrade from Vista to Windows 7 on my laptop. It basically didn't finish the upgrade. Microsoft, as usual, is worthless when it comes to technical support. I may eventually get it resolved, but I'm not hopeful. I may eventually have to do a clean install or some such similar draconian measure. But, before I go that route, I may want to just end the upgrade. The disk appears to be corrupted. I can go to a c prompt (dos) and do a chkdsk routine. So, if I wanted to recover my files, should I do it now (via the c prompt and a USB drive) or should I do a clean install, get back to a Windows environment (but with files actually deleted) and attempt a recovery then? I suspect now would be the best time, but I wanted your advice before I continued. I am definitely interested in using your recovery software (because I don't think the Microsoft techs will be useful), but don't know when to use it. I just don't want to continue until I hear back from the experts.