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corrupt recovery ?

This is a discussion on corrupt recovery ? within the Computer Data Recovery forums, part of the category; i just bought the software , and saved the files from the hard-disk to another one m but all of ...

  1. #1
    falsa3on is offline Junior Member
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    Feb 2011
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    Unhappy corrupt recovery ?

    i just bought the software , and saved the files from the hard-disk to another one m but all of them are corrupt and none of them work.. photos .. videos , everything !

    help please

  2. #2
    GDH
    GDH is offline Administrator
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    Feb 2005
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    Default Data Recovery

    Hi,

    The most common reason for this is that the drive powered down before the software was asked to save files.

    Test to see if the saved files are empty (the files only contain the character "0"). You can see this yourself by changing the file extension to .txt and opening the files in notepad.

    This problem is caused by a USB drive falling asleep or a drive disconnecting prior to the software being asked to save the files. Most USB devices operate in a power saving mode where they switch off if they are not used for a preset period of time. If the drive was asleep, Recover My Files has not been able to wake it up to correctly before trying to read and save the data.

    The first thing you should do is save your current search listing to a file. To do this, in the top text menu of the main program screen select "Recover > Save Search". This will save the search results into a file with the extension .rsv. You must save this file to another drive.

    Now close Recover My Files and disconnect the USB drive from your computer. Wait 30 seconds, then reconnect the drive. You should hear the drive power up, the lights flash and Windows should give you an indication that a new device has been connected.

    Now run Recover My Files. Close down the first wizard window and then go to the top menu of the program and select "Recover > Load Search", select your saved .rsv file and reload the search results.

    You should now be able to expand the search results (click on the + signs to expand the folders) and click on individual files to preview them in the search results window.

    Now that your drive is awake and Recover My Files can preview the files in the search results screen, you should be able to save them without any problem. Save a small batch of JPEG files and test that they open OK.

    You can address the power issue by changing the drive power settings in the Windows Control Panel > Power Options > Change Plan Settings > Change Advanced Power Settings > and make sure that the 'Hard Disk' are set to "Never" power down, and that the 'Sleep' and 'USB Suspend' settings are not enabled.
    Graham Henley
    GetData Support Staff
    www.getdata.com
    www.recovermyfiles.com

  3. #3
    falsa3on is offline Junior Member
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    Default

    the same thing happens ! its not working

  4. #4
    GDH
    GDH is offline Administrator
    Join Date
    Feb 2005
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    3,047

    Default Data Recovery

    Hi,

    Please send three sample files that do not open to support@getdata.com and we will help you.
    Graham Henley
    GetData Support Staff
    www.getdata.com
    www.recovermyfiles.com

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