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So Frustrated!!!

This is a discussion on So Frustrated!!! within the Computer Data Recovery forums, part of the category; I ran the demo version and then purchased Recover My Files. After reviewing EVERY preview, I checked the ones I ...

  1. #1
    jtrawick is offline Junior Member
    Join Date
    May 2011
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    2

    Angry So Frustrated!!!

    I ran the demo version and then purchased Recover My Files. After reviewing EVERY preview, I checked the ones I wanted. It only pulled jpegs because that is what I was mainly interested in recovering. Anyway, I then saved the files to a jump drive. It put every recovered file on the jump drive, not only the ones I checked. So, when I went to the jump drive to make sure the files I wanted were on there, they had a .rbf extension that I couldn't open! Ok, so I deleted the entire file on the jump drive thinking I could change the extension and resave........NO! Now, not only do I know how to change the file extension but when I try to resave, it won't!! What do I do?? I'm scared to close the program for fear of losing what has been recovered.

  2. #2
    GDH
    GDH is offline Administrator
    Join Date
    Feb 2005
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    3,047

    Default Data Recovery

    Hi,

    Click on the blue live support icon in the top right hand corner of this page and I will help you through your problem.

    thanks
    Graham Henley
    GetData Support Staff
    www.getdata.com
    www.recovermyfiles.com

  3. #3
    hipster134 is offline Junior Member
    Join Date
    May 2011
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    1

    Unhappy Still unable to recover my files

    Tried the evaluation download, the scanner ran for 3 hours and recover 878 files...when I went to recover the files, they could not be previewed. I contacted tech support who gave me the following instructions which didn't solve my problem:

    This problem is caused by a USB drive falling asleep or a drive disconnecting prior to the software being asked to save the files. Most USB devices operate in a power saving mode where they switch off if they are not used for a preset period of time. If the drive was asleep, Recover My Files has not been able to wake it up to correctly before trying to read and save the data.

    The first thing you should do is save your current search listing to a file. To do this, in the top text menu of the main program screen select "Recover > Save Search". This will save the search results into a file with the extension .rsv. You must save this file to another drive.

    Now close Recover My Files and disconnect the USB drive from your computer. Wait 30 seconds, then reconnect the drive. You should hear the drive power up, the lights flash and Windows should give you an indication that a new device has been connected.

    Now run Recover My Files. Close down the first wizard window and then go to the top menu of the program and select "Recover > Load Search", select your saved .rsv file and reload the search results.

    You should now be able to expand the search results (click on the + signs to expand the folders) and click on individual files to preview them in the search results window.

    Now that your drive is awake and Recover My Files can preview the files in the search results screen, you should be able to save them without any problem. Save a small batch of JPEG files and test that they open OK.

    You can address the power issue by changing the drive power settings in the Windows Control Panel > Power Options > Change Plan Settings > Change Advanced Power Settings > and make sure that the 'Hard Disk' are set to "Never" power down, and that the 'Sleep' and 'USB Suspend' settings are not enabled.


    ****After following these steps, my files, whether jpg or doc appear in hex language...still cannot view...any suggestions???

    Thank you.

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