After running a full recover

[yorkshirelad]

Good afternoon

after using your software for a while i have come across an error.

I am using the latest release of your software and after running a full recover the software found all my files on a 300gb hdd but when i tried to save the files to another hdd i got a error message saying "cannot open avi" and it wouldnt save the files

Can anyone help?

[yorkshirelad]

Also i am trying to run it again after a restart and no it has taken 6 hours to do a quater of a drive? is that about right, please could you advise as i dont want to keep running this if my settings are wrong

[GDH]

Hi,

Are you running a "Complete File Search"? How were the files lost in the first instance?

How many files types do you have selected? Is it just AVI?

Were you able to select one or two other files and save them?

If you want to stop your current search, before you do so take a not of the cluster number that the search is up to (the numbers near the progress bar). You can then try and save some files. To start from the sample place again, click on the OPTIONS button on the main program screen and in the ADVANCED tab put a tick in the box for "prompt for start cluster".

Please let me know the above and I will give you further instructions.

[yorkshirelad]

it is a 300gb ide secondary hdd that lost its partitions after the a re-install of windows xp on a sata primary drive. The drive hasnt been formated or anything but the fast recover couldnt find the partition, no new data has been written to the drive, windows just says its unallocated.

So i spent 15 hours running a fully search with only 5 file types selected and it found everything, including filenames and directory structure, so i tried to select some folders and got the error cannot open avi, but the saving window opened and it just sat there, so i cancelled that and tried a few jpg files and made sure nothing else was selected and it did it again, so i saved the csv and started a new search and now i am waiting for that one.

Most of the files are iso and mp3's and psd files which it doesnt find till the end of the search so its looks like i am going to have to wait doesnt it?

[GDH]

Yes, your parition will rebuild at the end, so you will have to wait until the end of the search to see the files in the Folder View area of the results screen.

The saving problem is very odd and one that we have not encountered before. I have released a new version of the program, v3.94 (4393), which should solve it. You will need to go to www.recovermyfiles.com and download it from the web site as we have not linked it to the UPDATE button yet.

Please let us know if this solves the issue.

[yorkshirelad]

20 hours later and i am on 3 quaters of the drive, fingers crossed.