Unable to Update

[Albert]

Hello,

I wonder if anyone has the same problem that I am experiencing.

I bought RMF v.3.22 from a store 2 weeks ago, only to find out that there is a v.3.94 on the internet. I clicked the update button on the program, it tells me that there is "No new version available."

Knowing that it was a mistake, I email the support staff, and was told to install the v.3.94 trial version over my v.3.22, and it will update it.

Unfortunately it didn't, and I now have a trial version of v.3.94 installed on my computer instead of a full version. I tried to activate the product using the activation key I receiver with the v.3.22 I bought from store, but the activation screen is asking me for a "Name," which I do not know what it is. I tried just about everthing in the "Name" box, but nothing worked.

Can any one help?

[GDH]

I will be looking into the upate problem today. Something has stopped working - it should be an easy fix. I will let you know once this is solved.

[Albert]

Thank you.

[GDH]

The Recover My Files UPDATE button should be working again now.

When you click the UPDATE button on the main program screen you should be able to get the latest version, 3.9.5.4437.

Let me know if you have any problems.

[Albert]

Same problem.

No new version available.

[GDH]

OK - thanks - I will look into it again. Where did you purchase this version?